National Government Service Centre - How to

What can I do here?

Statens Servicecenter (SSC) serves as the primary point of contact for individuals relocating to Sweden. Working in close collaboration with various governmental bodies, SSC facilitates a seamless transition for newcomers. Beyond assisting newcomers, SSC extends its support to matters concerning Skatteverket, Arbetsförmedlingen, pensionsmyndigheten, and Försäkringskassan. Additionally, some SSC offices offer assistance regarding Migrationsverket.

It’s important to highlight that SSC’s services are provided free of charge. Officials at SSC offices are available to assist individuals with form completion and address any inquiries they may have. It’s worth noting that despite the availability of this free service, there are individuals and entities exploiting unsuspecting individuals by charging exorbitant fees. Caution is advised to avoid falling victim to such scams or overpriced services.

Did you move here for work or study? Did you have your family with you? Can they work?

If you’re working or studying in Sweden, the starting steps are the same. Here’s a simple breakdown of how it all works.

I will be working.

First Step
Second Step
Third Step

You will need to apply for a social security number/personal number (personnummer) to be able to get your salary, open a bank account, get an ID-card and much more.

For EU/EES and non-EU residence permit holders you will need the following:

EU/EES Passport. For non-EU/EES, you need your residence permit card. Bring your passport just in case.
Work Contract that states your salary, company ID number, closest contact, or any other related paper.
Do not bring your own copies of your passport or residency cards as they will not be accepted. The SSC official will need to confirm the authenticity of the document and make sure the person applying is present at the office.
You will need an address to be able to fill out the form. IMPORTANT, bring the apartment number, which consist of 4 numbers. If you do not know the apartment number, contact your landlord.
Depending what you fill in the application, the form is going to ask you exactly which documents you will need to present. If you are applying together with your family, all family members need to be present and show the documents being asked.
To save time, you can always fill the application online, print it out and bring it to the office together with the documents required.
Lastly, you can ask the official to help you register with the social insurance agency. The steps are the same, you will need to fill out a form and present an ID/Passport. For non-EU citizens, they will need to present proof of residence by either showing the residence permit card or the letter from Migrations that you are legally allowed to be in Sweden and work or study. The link to the form is below. For an English form, please type on the search bar “5456en”

Very nice! Once you have completed the application and the officials have giving you a copy or receipt of the application, now all you have to do is wait.

The waiting time changes and it can take anything from 2 to 18 weeks. For the current waiting time, please check the Tax Agency’s website. If you need to know more about your application, you can call the Tax Agency or visit a SSC office.

Congratulation! You got your personnummer! (social security number) now it is time to book time for your ID-card.

The ID-card from the Tax Agency is for non-Swedish citizens. You can only get an ID-card if you get a personal number. For you that got a coordination number, you cannot get an ID-card.

To book time for the ID-card, you do this at the Tax Agency’s website. You will need to pay the fee BEFORE going to your appointment. So what do you need?

For EU/EES passport holders, bring your passport or national ID (passport is always better) For non-EU citizens, bring your Swedish residence permit card. You can always bring your passport just in case, but the main document is your residence permit card. There are other ways to apply for an ID-card, but this is the fastest way possible. More information at the Tax Agency’s website.
Bring proof of payment. This can be done in paper, electronic, or any other type of proof. It is up to the official to accept the proof of payment.
Do not bring photos as the photo is taken at the office. Soon, you will need to register your fingerprints as security measure are increasing. This information will be updated.

I will be studying.

First Step
Second Step
Third Step

You will need to apply for a social security number/personal number (personnummer) to be able to open a bank account, get an ID-card and much more.

For EU/EES and non-EU residence permit holders you will need the following:

EU/EES Passport. For non-EU/EES citizens, you need your passport and residence permit card.
Bring the letter of acceptance from the university or other place of education.
Do not bring your own copies of your passport or residence permit card as they will not be accepted. The SSC official will need to confirm the authenticity of the document and make sure the person applying is present at the office.
You will need an address to be able to fill out the form. IMPORTANT, bring the apartment number, which consist of 4 numbers. If you do not know the apartment number, contact your landlord.
Depending what you fill in the application, the form is going to ask you exactly which documents you will need to present. If you are applying together with your family, all family members need to be present and show the documents being asked.
To save time, you can always fill the application online and bring it to the office together with the documents required.
Lastly, you can ask the official to help you register with the social insurance agency. The steps are the same, you will need to fill out a form and present an ID/Passport. For non-EU citizens, they will need to present proof of residence by either showing the residence permit card or the letter from Migrations that you are legally allowed to be in Sweden and work or study. The link to the form is below. For an English form, please type on the search bar “5456en”

Very nice! Once you have completed the application and the officials have giving you a copy or reciep of the application, now all you have to do is wait. The waiting time changes and it can take anything from 2 to 18 weeks. For the current waiting time, please check the website. If you need to know more about your application, you can call the Tax Agency or visit a SSC office.

Congratulation! You got your personal number (personnummer.) now it is time to book time for your ID-card.

The ID-card from the Tax Agency is for non-Swedish citizens. You can only get an ID-card if you get a personal number. For you that got a coordination number, you cannot get an ID-card.

To book a time for the ID-card, you do this at the Tax Agency’s website. You will need to pay the fee BEFORE going to your appointment. So what do you need?

For EU/EES passport holders, bring your passport or national ID (passport is always better) For non-EU citizens, bring your Swedish residence permit card. You can always bring your passport just in case, but the main document is your residence permit card. There are other ways to apply for an ID-card, but this is the fastest way possible. More information at the Tax Agency’s website.
Bring a proof of payment. This can be done in paper, electronic, or any other type of proof. It is up to the official to accept the proof of payment.
Do not bring photos as the photo is taken at the office. Soon, you will need to register your fingerprints as security measure are increasing. This information will be updated.
If you are in need to validate your degree, you can contact the Swedish Council for Higher Education for more information. The requirements that you might need to upfill might depend of the type of degree and country you have obtained it.